Warranty. Support. Resolved.
Automate after-sales.
Elevate the ride.
RideResolve is the after-sales platform for bike and e-bike retailers: warranty claims, AI-assisted triage, repair jobs, quotes and shipment tracking — multi-tenant by design, with humans approving every message that leaves your shop.
LIVE
CASE-1042 — Quote approved · parts on the way
The platform
Everything after the sale, in one workspace.
AI-assisted triage & drafting
Every incoming request is triaged by AI — category, symptoms, warranty reasoning, confidence score — and customer replies or manufacturer claims are drafted for you. Nothing is ever sent without explicit human approval.
Warranty & manufacturer claims
Purchase data matched against per-shop policies. Claim packages auto-compile with case history, media and translations.
Repair jobs & quotes
Assign mechanics, track parts and labor, send approval-gated quotes your customers approve in their portal.
Shipment tracking
Outbound parts, RMA returns and direct-to-customer shipments with carrier tracking links on every case.
Role-based staff workspaces
Owners, advisors, mechanics and warehouse staff each get a workspace tuned to their job — queues, inbox, kanban, notifications.
Multi-tenant white-label
Every shop gets its own branding, hosted forms, customer portal and isolated data. Your customers see your name — never ours.
See it in action
From claim to resolution in three steps.
01
Customer submits
A rider files a warranty claim on your branded form or portal — photos, video and serial number included.
02
AI triages & drafts
RideResolve scores warranty coverage, flags missing information and drafts the reply — nothing sends itself.
03
Your team approves
Staff review the original and the draft side-by-side, edit if needed, and approve. Every action lands in the audit trail.
Trust layer
Built for shops that answer to customers.
Audit trails on everything
Every status change, approval, override and login is written to a tamper-evident audit log.
Human approval gates
AI drafts, quotes and sensitive status changes are drafts until a human explicitly approves them.
Strict tenant isolation
Every record carries a shop scope, enforced server-side on every request. Cross-tenant access is logged.